The pages in this part are arranged by what you see, and not by the cause, so that you can find the right page without knowing what is wrong.
| What you see | Page |
|---|---|
| Black where there should be a picture | No picture on the output |
| A cue does not play and has a warning mark | A file is missing |
| The audio stutters or is heard twice | Doubled audio or howling |
| The stream does not start | The stream will not connect |
| The window does not respond, or the program closed by itself | It froze or closed unexpectedly |
| The program does not start | The program will not start |
| Someone asks you to send the log | Sending logs |
Two things to remember during a broadcast
Esc gives you black on the active playout. When something is on screen that must not be there, this is the quickest key.
Red is what the audience sees. When you have lost your place, look for the red line, because the green line only shows the cue you have prepared.
Find the cause after the broadcast, and do not follow the steps on these pages while a service is running.
Where to look first
Always look at the status bar first, at the bottom right. It has one block for each playout, with its output and its missed frames, and it is the only place in the window that shows what was actually sent out.