Most problems with a linked folder come from the files themselves. This page lists them, with the solution for each.
A file does not appear
| Situation | What to do |
|---|---|
| The file is still being copied | Wait until the copy is complete. The cue then appears by itself |
| Another program holds the file open | Close the file in that program |
| The type of file is not supported | Use a video, a sound file, a picture or an internet shortcut |
The file is hidden, or its name ends in .tmp or .part | Give it a normal name |
| The file is in a folder inside a subgroup | Move it up. The list stops at subgroups, and the log names the folder that was skipped |
| An internet shortcut has no web address | Open the shortcut and check that its address starts with http:// or https:// |
A change in the list is undone
The order and the content of a linked part come from the folder. If you drag a cue inside the part, delete it or add one, the program puts the part back as the folder says. Change the folder instead. See How the folder becomes the list.
A cue lost its settings
The program recognises a cue by the name of its file without the number. When the rest of the name changes, the cue is new and starts with the default settings. Change only the number when you want to move a cue. The same applies to the cues in a subfolder whose name you change, because the name of the folder is part of the name of each cue in it.
A setting comes back after a restart
The program could not write _settings.playoutfolder, usually because the folder is read-only. Give the program permission to write in the folder, or set the setting in the file yourself. See The settings of a folder.
The part does not change any more
| Situation | What to do |
|---|---|
| The folder cannot be reached | Check the network or the drive. The part catches up as soon as the folder is back |
| The module is switched off | Choose Modules → Manage modules… and tick Enable beside Linked folder |
| The folder was moved or renamed | Remove the part and link the folder again at its new place |
Linked folder is missing from the Group menu
The module is switched off, or the program is older than version 1.2.1. Choose Modules → Manage modules…, tick Enable beside Linked folder and press Apply.